Ans. Perfumeworld.com is committed to ensuring complete customer satisfaction, and will do its best to satisfy all of its customers' fragrance needs. If a customer is searching for a hard-to-find fragrance, we will do our best to locate that item and keep it in our inventory. You can be assured that Perfumeworld.com will always carry a wide selection of brand name fragrance products.

Ans. Perfumeworld.com does not carry or sell any imitations, old, or used items. All of our products are the same quality you would expect to find at the leading department stores.

Ans. Our product selection is frequently updated and expanded. Our product line is growing rapidly as we add more of the best designer fragrance brands.

Ans. No. Perfumeworld.com can only ship directly to the customer. One of the main reasons behind Perfumeworld.com ability to offer deep discounts is our efficient business model. It is more cost effective to ship orders directly to you, your family members, or friends. We do not ship customer orders to Perfumania, Inc. stores for customer's pick-up.

Ans. No. All merchandise to be returned must be shipped directly to Perfumeworld.com. We require that you ship all your merchandise returns to us so that we can continue providing our customers with cost efficient customer service and deeply discounted prices.

Ans. You are welcome to send us your fragrance request by email to customer.service@Perfumeworld.com or call our customer service department at (866) 557-2368 between the hours of 8am to 5pm Eastern Standard Time to make a special request. We will do our best to locate the requested product and notify you when it becomes available.

Ans. Perfumeworld.com does not provide this particular service.

Ans. We currently use UPS to deliver orders via ground, 2nd Day and Next Day shipping to United States addresses. Orders to Canada are only delivered via UPS ground shipping.

Ans.See our shipping information page.

Ans. UPS does not deliver packages on weekends .

Ans. No.

Ans. Yes. We currently deliver to Canada (excluding the Northwest Territories, Nunavut and the Yukon Territory.)

Ans. Ensuring secure online purchasing is a vital part of our commitment to honor your privacy. The Perfumeworld.com site utilizes SSL (Secure Socket Layer) to protect your personal information, including credit card numbers. SSL is used in order to encrypt all personal information, including your name and credit card information, so that it can't be read while being transferred from your web browser to our Internet site. All pages on the site that require our customers to enter sensitive information are protected with SSL. Other pages that do not require you entering personal information do not need to be protected.

Ans. Both means of ordering are secure. However, if you feel more comfortable placing your order with one of our customer service representatives, please do not hesitate to call customer service (866) 557-2368.

Ans. No. All information submitted to Perfumeworld.com remains confidential. Customers can be assured that we do not sell any of the provided information to other enterprises, nor do we transfer information to other enterprises for marketing purposes.

Ans. One of our policies is to verify the cardholder's name and billing information, thus minimizing the number of fraudulent purchases and thereby protecting both our customers and ourselves. Reducing fraud makes it possible for us to lower our prices.

Ans. All orders will be sent to the address that the customer has listed as their shipping address.

Ans. Once payment has been confirmed, most orders are shipped on the following business day except for UPS 2nd Day and UPS Next Day orders received by 12:00 p.m. (EST) on a business day that are shipped on the same day.

Ans. Click here to read our return policy.

Ans. Yes, the customers are required to pay for any items returned to us. We may refund shipping costs if the return is a result of Perfumeworld.com error.

Ans. Once it is determined that the returned merchandise is in a resellable condition, we will then issue the customer credit for the merchandise minus a 20% restocking fee.

Ans. Once merchandise has left our premises, the responsibility for safe delivery is with our carrier . On behalf of its clients, Perfumeworld.com will seek recourse from the carrier in the event of loss or damage and subsequently refund all missing or damaged products.

Ans. If there is any problem with the order the customer is notified by email or by phone.